The COCA parking lot is closed Monday, April 24 – Wednesday May 3, for COCAcabana. Parking is available behind Cicero’s on Delmar and throughout the Loop. Please be mindful of parking restrictions on the streets near COCA. Thank you.

Patron Services/Box Office Specialist (Part Time)

Reports to: Patron Services Manager

The Patron Services/Box Office Specialist is a highly visible position that works on the front line at COCA to greet patrons, faculty and visitors. Additionally, this position provides leadership to facilitate a positive and safe experience for all participants. This position alternates between representing COCA as the Desk Manager and serving as Floor Manager, as well as assisting in our Box Office.

Essential Functions

  • Provide leadership to effectively enforce institutional policies and procedures to ensure a safe environment/event. Recommend additional ways to create a secure environment.
  • Greet and engage students, parents, faculty, patrons and building visitors in a friendly pro-active manner. Encourage feedback about their experience at COCA, promote other opportunities to participate.
  • Be knowledgeable about the range of programs/events happening at COCA.
  • Answer phones and direct calls.
  • Monitor and adhere to visitor and faculty sign-in policy.
  • Send and receive packages and other items via UPS, FedEx, USPS, or courier.
  • Maintain professional appearance of the reception area by keeping area organized and stocked.
  • Promote and sell COCA merchandise.
  • Call Vendor/Service as needed for copier, vending machines, medical supplies.
  • Complete projects and clerical tasks assigned from internal departments.
  • Open and/or close the building according to procedure.
  • Daily housekeeping duties.
  • Support daily building operations and schedule.

REGISTRATION DUTIES:

  • Provide customer service/support regarding classes/camps/performances.
  • Communicate schedule/room/and operations related information to faculty.
  • Assist in calling students should a class need to be cancelled.
  • Print and distribute course attendance sheets at the start of each semester and pre-determined intervals during the semester.
  • Review attendance sheets, follow up with unregistered students. Contact faculty if needed.
  • Complete data entry for make up sheets in ActiveNet.

BOX OFFICE DUTIES:

  • Process ticket orders and voucher requests.
  • Work some Box Office and ticketed events.
  • Communicate seating availability, dates and times of performances with customers.
  • Print/mail daily ticket purchases.

Equipment Operated

  • Multi-line phone
  • Computer
  • Copier/fax machine
  • Postage machine
  • Light controls

Job Specifications

  • Minimum high school diploma
  • Excellent oral communication
  • Experience with Microsoft Office especially Outlook
  • Customer Service skills
  • Experience with Tessitura or similar relational database

Physical Requirement

  • Must be able to lift at least 20 lbs
  • Ability to circulate around building on foot and navigate stairs

To Apply:
Please submit cover letter, resume to jobs@cocastl.org using “Patron Services/Box Office Specialist” in the subject line. Applications will be accepted until the position is filled. This position is part-time, hourly, and requires primarily weekends and evening availability, though some daytime calls are required.