Registration Manager

As a member of the Administration department, the Registration Manager performs a variety of duties and responsibilities involved in enrolling patrons in COCA programs; creating and maintaining family records; providing patron services and related duties. This position reports to the Assistant Director of Administration.

Essential Functions:

  • Assist in hiring, training and management of Registrars.
  • Develop, document and manage all departmental policies and procedures for Registration Office.
  • Maintain data integrity.
  • Provide effective and prompt communication with potential and/or current students/parents via telephone, email and/or in person.
  • Utilize critical thinking and problem solving skills to address and resolve student issues and ensure positive student experience.

Job Specifications:

  • Bachelors Degree required, account background and arts background a plus.
  • Customer Service or advising experience in an educational environment entailing one on one interaction is highly preferred.
  • Ability to maintain a high sense of confidentiality.
  • Must be able to establish and maintain effective working relationships with students, families, administrators, staff and faculty.
  • Must posses a high level of interpersonal and communications skills to accurately convey educational philosophies, discipline offerings and progression from basic to advanced.
  • Ability to multi-task and prioritize workload in a fast paced environment.
  • Computer skills, especially Microsoft Office. ActiveNet software experience a plus.
  • Demonstrate ability to work effectively both independently and part of a team.
  • Ability to work an occasional flexible schedule (week-ends and evenings).

To apply, please send resume and cover letter to jobs@cocastl.org. Please include Registration Manager in the subject line. This is a Full-time position with competitive salary and benefits package.