Patron Services Specialist – Part Time

Reports to: Operations Manager 

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The Patron Services/Box Office Specialist is a highly visible position that works on the front line at COCA to greet patrons, faculty and visitors. Additionally, this position provides leadership to facilitate a positive and safe experience for all participants. This position alternates between representing COCA as the Desk Lead, serving as Floor Lead, and Temperature Station Lead, as well as assisting with on-site and virtual programming logistics, Registration, and Box Office duties. 


  • Provide leadership to effectively enforce institutional policies and procedures to ensure a safe environment/event. Recommend additional ways to create a secure environment. 
  • Greet and engage students, parents, faculty, patrons and building visitors in a friendly pro-active manner. Encourage feedback about their experience at COCApromote other opportunities to participate.   
  • Be knowledgeable about the range of programs/events happening at COCA   
  • Answer phones and direct calls 
  • Provide administrative support to all COCA departments.  
  • Create and maintain weekly class templates for front monitors (maintain Summer Camp templates) 
  • Send and receive packages and other items via UPS, FedEx, USPS, or courier 
  • Maintain professional appearance of the reception area by keeping area organized and stocked 
  • Promote and sell COCA merchandise 
  • Open and/or close the building according to procedure 
  • Daily housekeeping duties 
  • Support daily building operations and schedule 
  • Communicate facility and operational issues to the Operations Manager 


  • Routinely walk the COCA facility to ensure a clean and safe environment for visitors and students 
  • Setup/teardown/move equipment, as needed 
  • Use electrostatic disinfectant sprayers to sanitize studios and high-touch surfaces, following COCA’s programming/cleaning schedule 
  • Review COCA emergency procedures with faculty at the top of every semester 
  • Facilitate emergency procedures, as needed (weather emergencies, medical emergencies, etc.) 


  • Stationed inside COCA’s entrance, take temperatures of every person that enters the facility 
  • Ensure all persons are wearing PPE (masks required) 
  • Ensure all persons are answering screening questionnaire before entering facility 


  • Ensure virtual programming begins/ends on time 
  • Send virtual links to Faculty and registered students, as requested 
  • Troubleshoot virtual programming problems and equipment, both over the phone and in person 
  • Serve as the first line of defense for on-site and virtual issues during peak programming hours (evenings and weekends)


  • Provide customer service/support regarding classes/camps/performances 
  • Communicate schedule/room/and operations related information to faculty  
  • Provide registration support 
  • Assist in calling students should a class need to be cancelled 
  • Manage finding last-minute substitute instructors when Registration Office is closed 


  • Be knowledgeable about each ticketed COCA-sponsored production as well as events for rental clients 
  • Process ticket sales (in person and over the phone) using Tessitura software 
  • Receive and process all ticket exchange requests 

Essential Skills and Qualifications: 

  • Bachelor’s degree preferred 
  • Ability to communicate effectively both verbally and in writing 
  • Must have organizational skills, able to multi-task, be self-motivated, and able to work independently to meet deadlines 
  • Proficient in Microsoft Office – Outlook, Word, Excel 
  • Willingness to take on administrative/operational tasks as needed 
  • Basic technology troubleshooting skills. 
  • Great people skills, initiative and enthusiasm  

Physical Requirements: 

  • Ability to lift, carry and move at least 20lbs. 
  • Ability to walk, stand and sit for periods of time 
  • Ability to navigate stairs 
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