Registration & User Account FAQ

If you are an existing COCA student/family, you do not need to create an account. You should receive an email with instructions for how to login to your account upon the account’s creation. If you receive an error message at login, follow the prompts for “forgot password.” 

If you are a new patron, you will need to create an account by clicking “Sign Up Now” at the bottom of the login page. Once you have created an account, you will need to accept the invite sent to the email associated with the account within 24 hours to complete the setup process. Your invite will allow you to set up a username and password, and add any additional information on your end.

If you are an existing COCA student/family, you have an existing account. When logging in, you should use a username and not an email. Your username should be your first and last name with the space between your names removed. You should have created a password upon accepting the emailed invite and completing your account. You can update your username and password in your account settings. You can contact the Registration Office for an email containing your username if you have forgotten it. 

If you are a new patron, you will need to create an account by clicking “Sign Up Now” at the bottom of the login page and set your username and password. 

This could be for a variety of reasons, but our Registration team can help you on our end. If you have already finished creating your account and created a password, you can contact us at registration@cocastl.org or 314.561.4898 for an email containing your username or an additional password reset. 

If your invite link has expired and you have not finished creating your account, the Registration Office can send an additional invite to the email associated with the account. When you receive the email, click on the link that says “Finish setting up your account.” You will be directed to a webpage to update all your login information and be able to successfully finish setting up your account from there. 

Our COCA Memberships are a per household benefit program that offer various perks, such as early access to class and camp registration, discounted merchandise, and member exclusive events. A COCA Membership is not required to sign up for general registration for classes and camps. If you see an error message that reads “Membership not matched,” that is referring to our Annual Registration Fee, not a COCA Membership. The Annual Registration Fee is needed to register for classes. It is a flat $30 fee per student wishing to take classes (ex. If you have 2 students in your household, you will need 2 Annual Registration Fees) and lasts for a year upon purchase. The only time you will need a COCA Membership is for member exclusive early access to registration for classes and camps. 

The Annual Registration Fee is per student, not per household. This allows each student to be registered through our system. Our COCA Memberships are per household and are an optional, tiered benefit program that is an additional cost outside of the Annual Registration Fee. 

Yes. It allows the student to be registered through our system. You cannot complete your registration without one. 

Our make-up class policy is as follows: If the building is closed due to holidays, inclement weather, or otherwise, there is not a make-up class offered. If the instructor cancels class, a scheduled make-up class will be offered at the end of the semester. If the student misses class due to injury, illness, or personal absence, they may make up classes if another section of their class meets on a different day. Students may not make up missed classes in another discipline or level and are limited to 3 make-up classes per class per semester. 

To schedule a make-up class in an alternate section of their class, students should complete the make-up class form and submit it for approval to the discipline’s Artistic Director by email at least 24 hours prior to the make-up class. Submit make-up class forms to:

ART & DESIGN | Shawna Flanigan, sflanigan@cocastl.org

THEATRE | Will Bonfiglio, wbonfiglio@cocastl.org

VOICE | Dr. Phil Woodmore, pwoodmore@cocastl.org

DANCE | Kirven Douthit-Boyd, kdouthit-boyd@cocastl.org

Yes, all of our activities have a waitlist you can be added to at no additional cost. If the waitlist opens up and your spot is allowed to enroll, you will be offered enrollment via email. If you are offered enrollment, you will then pay for the activity. You have 72 hours from the enrollment offer to register before the offer expires. 

If you have a credit on your account, it will automatically be applied to your next transaction. Your credit on your account will be good for a year. Once that year is complete, you will no longer have credit on your account. 

Yes, we provide a Sliding Scale Tuition program for qualifying applicants. It is an income-based percentage off of class and camps that is automatically applied to your cart. Sliding Scale Tuition covers 3 classes per student per semester and 1 full week of camps (2 half days or 1 full day) with Before and After Care for 1 week also eligible. Sliding Scale Tuition only may be used by the persons listed on the application. Unused Sliding Scale Tuition rates cannot be applied to another person or held over from one semester to the next. Read more about our Sliding Scale Tuition program and download our application form.

To apply for Sliding Scale Tuition, you will need a completed application form and a copy of any of the supporting documents listed (Federal Income Tax Return, W2 or 2 consecutive paystubs, Unemployment Benefits, Social Security Compensation, or State Subsidized Funding). You will be notified by our Registration Office within 5 business days regarding the status of your application. Applicants must reapply every year. 

COCA now offers text message alerts! Subscribe to receive COCA text message alerts for your classes, camps, and productions. 

To subscribe to text messages, you must have a cell phone number saved to your household account and choose to opt-in. Message and data rates may apply.   

Steps to Enroll in SMS Messaging 

Step 1: Login to your Online Account 

Step 2: Confirm you have a cell phone number saved to your household account

1. In the top dark blue navigation bar, click the drop down with your account name and household number
2. Under “My Account,” select “Household Account Management” 
3. Select “Household and Member Update” button
4. Add your cell phone number to the “Phone #1” field
5. Choose “Cell Phone” for “Phone #1 Type” 
6. Scroll to the bottom and “Save” your changes. You may be prompted to complete human verification.

Step 3: Choose to opt-in for text message alerts 

1. In the top dark blue navigation bar, click the drop down with your account name and household number
2. Under “Update,” select “SMS Update” 
3. Update the drop down for your SMS Texting Status to “Opted In” 
4. “Submit” 
5. Once submission is completed, you will receive a message confirming SMS information has been successfully updated

To provide authorization for individuals (other than parents/guardians) to pick up your child from class or camp at COCA, the individuals must be listed in your account as emergency contacts.

Steps to Add Emergency Contacts/Individuals Authorized for Pick-up

Step 1: Login to your Online Account

Step 2: Add individuals as emergency contacts in your household account

1. In the top dark blue navigation bar, click the drop down with your account name and household number
2. Under “My Account,” select “Household Account Management”
3. Select “Household and Member Update” button
4. In the “Emergency Contacts” section, select the “Add New Contact” button and complete the required contact information. Repeat this process for any additional emergency contacts authorized for pick-up.
5. “Save” your changes.

If you need to remove an emergency contact, please contact the Registration Office at registration@cocastl.org or 314.561.4898.